Shutterfly-Webloyalty Scam
Someone in my household accidently got us scammed for the past four months. I was looking over the Discover statement and noticed $12.00 charges on my last four statements from RESERVATIONREWARDS.COM 800-732-7031 CT.After doing a Google search, I found that the lovely people at Webloyalty (WLI) having been scamming people for a very long time. We got on their list by clicking on an ad that stated we could get $10 off our next purchase with Shutterfly. This ad (shown on the right) showed up immediately after placing an order with Shutterfly.
I know Shutterfly is not the only site where this ad appears. I saw it on another site (it might have been Dell) earlier in the week and was tempted to click on it before I noticed that it said something about going to a partner site. Anytime you get directed away from the legit site you are shopping at, it probably is not a good thing.
I was ready for a fight when I called the number next to reservationrewards.com on my statement, but Terrence quickly and quietly canceled my "membership" and refunded the $48 they charged over the past four months to my Discover card.
I would recommend checking your credit card statement (you should be doing this anyway) for any odd charges from reservationrewards.com or something similar.
UPDATE: We will no longer be using Shutterfly and I strongly urge others to ditch the site too. I emailed Shutterfly customer support to complain about Webloyalty and they sent me an email defending the company. After some more research, I found that Shutterfly receives a kickback from Webloyalty for all the people who "sign up" for a "membership" on Shutterfly's site.
Labels: scam
posted by Ryan at 10:18 PM
2 Comments:
Dear Ryan:
Webloyalty.com protects its reputation and monitors the blogosphere to ensure information posted on our company is truthful and accurate and to identify opportunities to assist our members. Through this monitoring, we found your comments posted here about our membership program, Reservation Rewards.
We're glad our Customer Service department was able to accomodate your request to cancel the membership and process a refund. We'd like the opportunity to address your concern about how your family member enrolled in the membership by providing you with some information on the enrollment process. However, we don't know the name of that family member. If you would like us to provide you with this information, please contact us at consumeraffairs@webloyalty.com with more information on who that family member is and we'll be happy to do so.
Regards,
Mary O'Reilly
Webloyalty Consumer Affairs
Reservation Rewards
Any company that has to "monitor the blogoshere" because they get so many inaccurate and untruthful posts regarding their company is a little scary.
I found your post informative. I have myself followed the "rebate" offer after placing an order with Shutterfly only to waste my time trying to get out of what I got into.
I agree with you, I am going to try Snapfish or a similar photo finishing service.
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